Refund Policy

Policy Overview

This Refund Policy is issued by aelfricedensale.it.com and applies to all product orders placed on the platform. It clearly specifies standardized rules covering return & refund provisions, processing timelines, qualifying criteria and service standards. The policy exists to fully safeguard the legitimate rights and interests of every global customer, and deliver transparent, standardized after-sales refund support across all purchases.

Return Eligibility & Timeframe

We offer an extended 60-day return window for all items purchased on our platform. Within 60 days upon receipt of your goods, you may submit a return and refund request if you are unsatisfied with your order or the items fail to match your styling and wear expectations.
All returned merchandise must remain unworn, unused and undamaged, complete with original attached tags and intact original packaging. Items failing our warehouse quality inspection will not qualify for subsequent refunds.

Complimentary Return Service

aelfricedensale.it.com covers all return costs for every qualified return order. Customers are not liable for any return shipping fees, inspection charges or additional surcharges.

Once your return request is approved by our customer service team, we will supply full free return shipping instructions and procedural guidance to deliver a hassle-free return experience.

Refund Processing Timeline

Once our warehouse receives and verifies your returned items meet all return requirements, we will launch the formal refund procedure promptly. All approved refunds will be fully processed and credited back to your original payment account within 5 to 10 business days.
Exact fund arrival times may vary slightly due to internal processing schedules set by your payment provider, which lies outside the platform’s control.

Step-by-Step Refund Application Process

  1. Submit your return and refund request to our authorized reseller support inbox support@aelfricedensale.it.com within the valid 60-day return window, including your order number and relevant product details;
  2. Our customer service team will review your request during business hours and send full free return operational instructions;
  3. Send back your items following the provided guidelines and await warehouse inspection;
  4. Once inspection clears, the platform will issue your refund within 5–10 business days.

Non-Refundable Circumstances

Returns and refunds will not be accepted for the following items: goods submitted past the 60-day return window, artificially damaged merchandise, items missing original packaging or tags, and custom-made exclusive products.

Our team will conduct full case-by-case evaluations based on the actual condition of returned goods to maintain fair and consistent after-sales standards.

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